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Mario Faúndez

AI Platform & GenOps Lead

Santiago, Chilemariofaundezvidal@gmail.com+56 984-255-714View full profile
I lead Kairos, Falabella Group's AI platform, with a multidisciplinary team. I have more than 15 years of experience in systems, DevOps and platforms. My focus is on helping teams build and operate AI applications and agents with autonomy, security and cost control.

Experience

AI Platform Lead (GenOps Lead)

Falabella Group

Mar 2026 - Present

Santiago, Chile · Hybrid

I lead Kairos, Falabella Group's AI Developer Platform (agentic platform): multi-tenant, where teams create, deploy, and operate generative AI applications and agents in self-service, with governed access to models, fine-grained permissions, usage traceability, and cost control.

  • I enable AI capabilities for teams across the company, coordinating a multidisciplinary team (AI platform engineers, agent architects, DevSecOps) and internal and external resources.
  • I advise AI initiatives from different areas together with GenAI architects: we define shared technical standards and adjust the platform roadmap so they are applied through it.
  • I drive the standardization of agents and integrations via MCP on the platform, defining a governed path for their adoption across retail and financial use cases.
  • I promote the development of AI capabilities across the organization through the Kairos InnerSource initiative, fostering a data-driven culture and pushing the company to become AI-driven.

AI Platform Lead (GenOps Lead)

Falabella Financiero

May 2024 - Feb 2026

1 yr 10 mos · Santiago, Chile · Hybrid

Leader of the GenOps Initiative: designed the foundational architecture of a unified AI platform for Falabella Financiero - simplifying access to diverse models and strengthening the security, privacy, and cost management of data and AI consumption.

  • Speaker at Google Cloud Summit Chile 2025 ("Reimagining customer experience with conversational AI: the Banco Falabella case"): conversational solutions on Kairos, securely scaled on the bank's WhatsApp channel for critical service flows.

DevOps Lead - R&D, Developer Experience Team

Falabella Financiero

11/2023 - 04/2025

1 yr 6 mos · Santiago, Chile

Led the Developer Experience teams and platform architecture standards, focused on operational efficiency.

  • Redesigned and automated deployment processes, removing manual tasks and inefficiencies and capturing yearly efficiencies.
  • Generative AI product that mines knowledge from past incidents, reducing resolution times and strengthening the knowledge base.
  • Evolved and managed the internal tooling portfolio, optimizing resource and budget consumption.
View earlier experienceDevOps, consulting and systems administration

DevOps Lead - R&D Team in Architecture

Falabella Financiero

11/2020 - 10/2023

3 yrs · Santiago, Chile

Led the team promoting DevOps adoption and continuous process improvement for the benefit of the organization.

  • Cross-area synergies facilitating collaboration with 5 platform teams, standardizing processes and eliminating duplicated efforts.
  • Implemented and standardized Backstage (internal developer portal), enabling self-service and improving access to information.
  • Defined Kubernetes usage across all Falabella Financiero platform teams, in coordination with technology vendors.

DevOps Lead - New Technologies Team

Falabella Financiero

07/2019 - 10/2020

1 yr 4 mos · Santiago, Chile

Led the team evaluating new technologies and maintaining DevOps components in line with industry standards.

  • Implemented advanced monitoring and alerts using Prometheus, enhancing system reliability.
  • Promoted the adoption of Kubernetes.

DevOps Engineer

Falabella Financiero

10/2017 - 06/2019

1 yr 9 mos · Santiago, Chile

Advanced infrastructure automation using Terraform (8x speed increase).

  • Secure and automated secrets management implementation.

DevOps Consultant

Finalis

06/2020 - 07/2022

2 yrs 2 mos · Santiago, Chile

Organized teams, enhanced process visibility, and provided technical guidance for best practices in DevOps Team.

Sysadmin Engineer

LATAM Airlines Group

06/2016 - 10/2017

1 yr 5 mos · Santiago, Chile

Supported development teams with infrastructure, CI/CD and shared tooling.

  • Managed servers and delivered development environments.
  • Automated manual procedures, including database and CMS maintenance.
  • Administered highly available MySQL databases.

Sysadmin Engineer

Adessa Falabella

06/2012 - 12/2015

3 yrs 7 mos · Santiago, Chile

Linux and AIX administration, IBM Virtual I/O and storage support.

  • Developed Bash and Python scripts, Nagios support.